Shipping policy
Shipping Policy
Hi there! Benny here. 🐻
We know how exciting it is when something special is on its way to your little one. That’s why we do our best to get every Benny’s Club order packed, shipped, and on its way as quickly as possible.
How long does shipping take?
Good news. Most Benny’s Club parents receive their package within a week!
For orders within Canada, our estimated delivery time is:
5–10 business days
Please keep in mind that this is an estimate. Occasionally, things like carrier delays, busy holiday periods, weather, or customs processing can make a package take a little longer.
But don’t worry, your order is on its way!
Order Processing
Once you place your order, our team gets to work preparing everything for its journey.
Orders are typically processed within 1–3 business days.
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information whenever tracking is available.
Where Do We Ship?
Benny, Milo, and Nola are currently exploring Canada only.
At this time, Benny’s Club only ships to addresses within Canada.
As our little club grows, we hope to visit more places around the world!
Tracking Your Order
As soon as tracking information becomes available, we’ll send it to the email address you used when placing your order.
Please allow a little time for tracking information to update after your package has been shipped.
Where Is My Order?
If your estimated delivery window has passed and your package still hasn’t arrived, don’t worry.
Send us an email at hello@bennysclub.co with your order number and we’ll help you find out what’s going on.
Incorrect Shipping Address
Please double-check your shipping information before placing your order.
If you notice a mistake after ordering, contact us at hello@bennysclub.co as soon as possible.
We’ll do our best to update the address, but once an order has been processed or shipped, we may no longer be able to make changes.
Lost or Damaged Packages
Every little package matters to us.
If your order arrives damaged, or you believe your package has been lost during shipping, contact us at hello@bennysclub.co.
Please include your order number and, in case of damage, photos of the package and product so our team can help you as quickly as possible.
Questions?
Benny’s always happy to help.
If you have any questions about your order or shipping, reach out to us at:
We’ll do our best to get you and your little one taken care of.
With love,
Benny & the Club 🐻
